Terms and Conditions

Tic Tac Tours and Charters

• All quoted prices are based on the information provided on the Enquiry Form and are subject to change as details of the booking change.
• Quotations are valid for a maximum of 14 days
• Bookings are not confirmed until the Booking Fee (Deposit) and signed Booking Form have been received by us.
• General Bookings – The Booking Fee is 25% of the total account for all vehicles.
• Wedding & Formal Bookings – The Booking Fee is 50% of the Total account for all vehicles, with a minimum of $100 being required..
• All Wedding vehicles are supplied with white ribbons and wedding decorations from our range. With the exception of coaches unless organised at the time of booking.
• The vehicle/s supplied will be the vehicle/s stated except in circumstances beyond our control.
• Whilst we will do our upmost to get you to you chosen destination on time, we take no responsibility for delays incurred that are out of our direct control, ie: bad traffic conditions or mechanical breakdown. In the event of any unforeseen circumstances, be it a mechanical breakdown, or any other event, either before or during the booking, Tic Tac Tours will provide a substitute vehicle if possible or other mode of transportation. We reserve the right to substitute a vehicle in case of an emergency. No recompense will be given in these circumstances should they occur.
• No responsibility will be accepted for restrictions relating to vehicle access at any location
• Any compensation will be in kind
• Once a booking is confirmed, we reserve the right to charge a minimum administration fee of $11 for each subsequent change or alteration to the Booking
• Clients are reminded that is against the law to partake of non prescribed drugs, alcohol or cigarettes while in a passenger carrying vehicle. Alcohol may be permitted in a Stretch Limousine.
• In the event of any soiling or damage to the vehicle caused by the client or passengers, the client will be responsible to meet the costs of repairing and/or cleaning the vehicle – $250 for cars & smaller buses, $360 for larger coaches
• You are advised we do not allow the consumption of alcohol or food on board our coaches or sedan limousines and some classic and vintage cars. We ask that you advise your group of this requirement.
All prices are subject to change without notice, however once a booking is confirmed by the acceptance of a Booking Fee, the agreed price at the time of receipt of the Booking Fee will not be affected by seasonal price rises.
Confirmed bookings and prices are held firm unless there is a change in the details as quoted

All care taken with Luggage & personal effects, but no responsibility taken for damages caused in transit. Please ensure that you have travel insurance

GENERAL BOOKINGS

On the charter day:
Times are calculated from the time of arrival at point of the first pickup address and the time at the final drop off address.
Any overtime past the specified duration of the booking or waiting time at pick up addresses is charged at the appropriate hourly rate in quarter hour increments. Minimum charge (depending on vehicle size) is $16.50 per 15 minutes or part thereof for sedans, MPVs or a mini coach.

CANCELLATIONS

Mini & Touring Coach Charters – Stretch Limousines
In the event of a cancellation we treat each booking individually. Special consideration may be given when the circumstances are beyond the control of the client.
Our Policy is as follows:
Cancellation more than 7 days prior to the booked charter date:
Full refund of any monies paid less a $44 administration fee
Cancellation within 7 days and 24 hours prior to the booked charter date:
Loss of 25% of the total charter price.
If a replacement booking of equal or greater value is accepted and paid for, for the vehicle, by a new client, then a full refund applies less an administration fee of $44.
Cancellation within 24 hours prior to the booked charter date:
As above with a loss of 50% of the total charter price
Cancellation on the day of the charter, or any other cancellation of charter, or failure to arrive for charter
Full payment retained
Cancellation over 60- 180 days prior to the booked date:
Loss of 25% of the total charter price for the booking unless a replacement booking for the vehicle/s is accepted and paid for. In such an event an administration fee equal to 10% of the charter value, with a minimum amount of $55/booked vehicle, is retained

WEDDINGS FORMALS

On the Wedding or Formal day:
Times are calculated from the time of arrival at point of the first pickup address and the time at the final drop off address.
Any overtime past the specified duration of the booking is charged at the appropriate quarter hour rate for the vehicle.

CANCELLATIONS

In the event of the unthinkable happening we treat each cancellation individually. Special consideration is given when the circumstances are beyond the control of the client.
Our Policy is as follows:
Cancellation within 30 days prior to the booked wedding or Formal date:
Loss of 100% of the total charter price for the wedding unless a replacement booking for the vehicles is accepted and paid for.
In such an event an administration fee equal to 10% of the charter value, with a minimum amount of $55/booked vehicle, is retained.
Cancellation within 30-60 days prior to the booked wedding or Formal date:
Loss of 50% of the total charter price for the wedding unless a replacement booking for the vehicle/s is accepted and paid for.
In such an event an administration fee equal to 10% of the charter value, with a minimum amount of $55/booked vehicle, is retained.
Cancellation over 60 days prior to the booked wedding or Formal date:
Loss of 50% of the total charter price for the wedding unless a replacement booking for the vehicle/s is accepted and paid for.
In such an event an administration fee equal to 10% of the charter value, with a minimum amount of $55/booked vehicle, is retained.
Cancellation over 90- 180 days prior to the booked wedding or Formal date:
Loss of 25% of the total charter price for the wedding unless a replacement booking for the vehicle/s is accepted and paid for.
In such an event an administration fee equal to 10% of the charter value, with a minimum amount of $55/booked vehicle, is retained.
This cancellation clause also applies to all our Classic & Vintage car bookings that are not for Weddings or Formals

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